Warranty Policy

At EMORTAL, we stand behind the quality of our products. All new products purchased from our official online store come with a manufacturer’s warranty to protect you against defects in materials and workmanship.

Warranty Coverage

• All new EMORTAL products are covered under a 1-year limited manufacturer’s warranty for the original purchaser.
• Key electrical components — including the battery, motor, and controller — are covered under a 6-month warranty.
• The warranty is automatically registered when the product is purchased and received from EMORTAL’s official website.
• Warranty coverage is non-transferable and applies only to the original purchaser.
• If an order is fully refunded due to a dispute, the product becomes ineligible for any future warranty claims.

Components Covered Under Warranty

The following parts are covered for defects in materials or workmanship:

• Frame, Forks, Stem, Handlebars, Headset
• Seatpost, Saddle, Brakes (excluding brake pads), Bottom Bracket, Crankset, Pedals
• Rims, Wheel Hub, Freewheel, Cassette, Derailleur, Shifter
• Motor, Throttle, Controller, Wiring Harness, LCD Display (excluding water damage)
• Kickstand, Reflectors, Hardware

Battery Warranty Exclusions

The battery warranty does not cover damage caused by:

• Power surges
• Use of third-party or incompatible chargers
• Improper charging, storage, or handling
• Normal wear and tear
• Water damage (including rust or corrosion)

Non-Warranty Coverage

Warranty does not apply in the following cases:

• Misuse or abuse of the product, including but not limited to:
  • Water immersion
  • Use of unapproved accessories or parts
  • Failure to follow product specifications or user manual
• Unauthorized disassembly, tampering, or repair by non-certified personnel
• Cosmetic damage after delivery
• Damage caused by natural disasters or accidents
• Products outside the warranty period
• Exposure to extreme or unsuitable weather

Wear-and-Tear Items (Not Covered)

The following consumable parts are not covered under warranty:

• Tires and Inner Tubes
• Brake Pads
• Grips and Cables
• Chains and Spokes

Warranty Claim Process

To file a claim:

• Contact support@emortalbikes.com to request a Return Merchandise Authorization (RMA).
• Submit clear photos or videos of the defect or damage for diagnosis.
• Return shipping fees, taxes, and duties are the customer’s responsibility.
• Incomplete documentation or unauthorized returns may be denied or delayed.
• EMORTAL does not compensate for time, labor, or service costs.

Shipping Damage Claims

• Must be reported within 7 days of delivery.
• Provide clear photos or video of the damage.
• Contact support@emortalbikes.com to initiate a claim.
• Free accessories are not eligible for replacement or compensation if scratched during shipping.

Repair Service & Part Replacement

• EMORTAL will provide free replacement parts for covered warranty issues.
• Customers are responsible for performing the repairs or using local services.
• No reimbursement for third-party repair unless authorized in advance.

Limitation of Damages

• EMORTAL is not liable for indirect, incidental, or consequential damages (e.g., loss of profit, data, etc.).
• Some jurisdictions may not allow this exclusion, in which case it may not apply.